Standard Operating Procedures (SOP) and SOP manuals help to formalize consistent application of enhanced processes and procedures.  SOP’s also help to minimize training and development costs associated with rolling out and consistently implementing reengineered process flows.

The Standard Operating Procedures manual provides a detailed process flow as well as the following items for every step:

• Description of the step

• Timeframe for completing the associated tasks

• Players who are responsible for performing the tasks or who need to sign off on the deliverables

• Any systems or databases that are used or updated at the corresponding step